Covid 19 Delivery Updates and Safety (We are in this together)
To all our lovely customers.
Firstly we want to wish all our customers and families the best of health at this very troubling time.
We are doing everything we can to ensure our operations remain smoothly.
At The Custom Goods Co, the health and safety of our customers and employees is our top priority. We are continuing to follow federal, state, and local guidelines. We are doing everything we can to keep our community safe in this evolving situation.
Online Safety Measures & Delivery:
For your reassurance as a customer, all our products are packed in a polybag inside our anti-tarnish pouches, free from contact. Our orders will also be delivered free of contact to your address. We conduct frequent and extensive cleaning in our distribution centers with no access to visitors maintaining the highest hygiene standards. Our shipping carrier UPS is following the recommendations provided by the World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC).
Due to extra safety measures around COVID-19 at our fulfillment centers, please allow up to 10-30 business days for order processing of standard orders. We are striving to fulfill all orders in a timely manner, but appreciate your patience during this time. Deliveries may be delayed since shipping carriers prioritizing essential items first.
A few things we have implemented.
- Working directly with our factories to improve speed of production while ensuring our world class quality
- Continuing discussions with multiple logistical partners to try our best to deliver our goods to you in a timely fashion. Currently most delivery partners are estimating 10-30 business days for delivery.
Thank you for your support during this time.
The Custom Goods Co