Refund and Returns/Exchange Policy

CustomGoodsCo Happiness Guarantee

If you aren't 100% happy with your piece, we will always offer to redo it free of charge. We know how important it is to make sure your artwork is as perfect as your special day.

Returns / Exchanges

All items are handcrafted and customized with care, therefore we don’t usually accept returns or exchanges on jewelry unless the fault was ours. However, we understand that these pieces are very sentimental and important, so if you do have an issue with your product, please feel free to contact us, and we can solve the issue (CONDITIONS APPLY).

Cancellations

Our team works hard to ensure that you have your jewelry out in a timely fashion, so we start the creation process immediately after placing the order. If you need to cancel the transaction, feel free to contact us within 24 hours of purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@customgoods.co

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.